Complaint_Feedback

Your feedback is of paramount importance to us, so that we can address the problems faced by our customers in a timely and fair way. Also you can provide any improvement suggestion. You are welcome to contact to our Investor Help Desk (IHD) on “cs@atlasfunds.com.pk” or you may contact on (021) 111-688-825 Ext. 233 and we will get back to you.

All the concerns will be acknowledged and confirmed once resolved within reasonable time.

 

    In case your complaint has not been properly redressed by us to your satisfaction, you may lodge your complaint with the Mutual Funds Association of Pakistan (“MUFAP”) by emailing at complaints@mufap.com.pk or through the MUFAP Complaint Portal. For details regarding the MUFAP Procedure for Complaint Handling, please click here.

    You may also lodge a complaint with the Securities and Exchange Commission of Pakistan (“SECP”) by click here.

     Note: MUFAP and SECP will entertain only those complaints which the Company has failed to redress to the customer’s satisfaction.

     

    DISCLAIMER: “In case your complaint has not been properly redressed by us, you may lodge your complaint with Securities and Exchange Commission of Pakistan (the “SECP”). However, please note that SECP will entertain only those complaints which were at first directly requested to be redressed by the company and the company has failed to redress the same. Further, the complaints that are not relevant to SECP’s regulatory domain/competence shall not be entertained by the SECP.”